Heroes On and Off the Job

During the holiday season I often hear stories about outstanding efforts our employees make on behalf of customers. When recognized for their effort, most say “I was just doing my job.” That reaction is understandable because a commitment to going above and beyond for our customers is simply what we do. What is not required or expected, but evident every day, are the numerous ways employees reach out to help one another as well as strangers.

The Journey of Finding Balance

This year is my 30th anniversary here at FedEx. The Company is 35 years old, so you can imagine I've seen, experienced and been through a lot of change. In that time I've been fortunate to grow my professional career to a point where today I serve as vice president of FedEx Customer Information Services customer service operations. I have had the opportunity to hold many different positions throughout the company which has given me the ability to grow and learn.