It's a Time to Celebrate Customer Service

All Customer Service professionals around the world and across many professions are being celebrated this week for their acts of service each and everyday! Going that extra mile of service enables businesses large and small to build reputable brands and consumer trust, which gives a customer confidence to buy again.

Rio’s Olympic Reality

When the International Olympic Committee (IOC) awarded the 2016 Summer games to Brazil’s Rio de Janeiro, it left many here in America looking for reasons why.  When viewed through an objective lens, it’s easy to see why Rio would be a wonderful host city, with its beautiful beaches and colorful culture.  In addition, Forbes magazine named Rio the world’s happiest city for 2009.  

DRUs - Gifts that Keep on Giving

On November 30th, 2007 I had the happy privilege to be at Turner Field in Atlanta participating in the NBC 11Alive 25th annual Holiday Can-a-Thon. At that event, FedEx presented The Salvation Army of Metro Atlanta with a new Disaster Response Unit (DRU). The DRU is a canteen truck that may be used to feed about 2,500 people a day and it was one of the first to be deployed in response to the recent severe flooding in Atlanta.

Flight 93 -- Eight years later

“I never really know what to say to you.”Addressing family members of the heroes of United Flight 93, former Pennsylvania Governor and Secretary of Homeland Security Tom Ridge spoke the very words that have reflected my very own thoughts for nearly the past eight years. He hit the nail on the head.

Making Wishes Come True

Despite suffering from cystic fibrosis, a chronic lung disease, Mandy, a slight 16-year old with a confidence that belied her age, belted out the national anthem to kick off the Wishes on Wheels truck convoy.Before she wowed the crowd of hundreds gathered at the FedEx Ground Hartford hub with her amazing voice, she explained how as a Make-A-Wish kid (her dream is to meet Ellen DeGeneres), the Wishes on Wheels event “fills her heart with joy.”