HUB 101

It's peak season here at the MEM World HUB which means we will be running at or near capacity. Capacity for us at the MEM HUB can be defined two ways.  One is the number of boxes we can sort per hour and the other is the number of documents we can sort per hour. We can sort about 325,000 documents (Overnight Letters, Courier Paks) per hour and tonight we will sort close to 900,000 pieces.  For boxes, our capacity is 160,000 boxes per hour and tonight our plan is to sort 600,000 boxes. The volume then determines the length of the sort window.

Holiday Stress Tips from FedEx Customer Service Reps

It was a real joy to hear for many of you about your experiences at FedEx.  One key point that I heard over and over again was the fact that we at FedEx spend the weeks before the Holidays in what we call Peak!!  This means to us that we are responsible for ensuring all of our customers shipping needs are met.