It's a Time to Celebrate Customer Service

All Customer Service professionals around the world and across many professions are being celebrated this week for their acts of service each and everyday! Going that extra mile of service enables businesses large and small to build reputable brands and consumer trust, which gives a customer confidence to buy again.

A European travel blog: Views on the current economic picture, the future, and FedEx

I was fortunate to be able to represent FedEx at several business forums in Central Europe this month, and found that stepping away from life here in the U.S. added to my perspective. Some key takeaways: 1. Europe Is Different Unlike here in the U.S., there is a definite economic vibrancy in Germany and the Netherlands. That’s not to say they’re unscathed by the economic downturn—or that there isn’t an undercurrent of frustration with the U.S. for having created the unpleasant economic picture. 2. But Some Priorities Matter Equally Globally

FedEx Among Best Companies for Leaders

FedEx recently received recognition in Chief Executive magazine’s “2008 Best Companies for Leaders” list, placing 13th out of 1,140 companies that applied for the award. Making this list indicates a number of things about our company.  It is recognition of our commitment to develop strong leaders who are ready to face future business challenges as well as a reflection of our culture which encourages individuals to be leaders at all levels by stepping up to deliver the “Purple Promise” of making every FedEx experience outstanding.

Contingencies are Our Business

At FedEx we pride yourself on both planning and execution. Since we operate in a worldwide arena, everyday we are forced to operate in some type of contingency situation. As a result, redundancy is a key to our success. Let me give you some examples: