It's a Time to Celebrate Customer Service

All Customer Service professionals around the world and across many professions are being celebrated this week for their acts of service each and everyday! Going that extra mile of service enables businesses large and small to build reputable brands and consumer trust, which gives a customer confidence to buy again.

I’m Happy to Serve at FedEx

I like challenges. I’ve decided to challenge myself this week and I want you to do the same.  I want to challenge you this week to thank those around us who help us everyday try to balance my life.   This week is Administrative Assistant week.  It is a time set aside to thank those who make our lives easier.  As I thought of the continuous challenge of balancing our lives and specifically our work life; I was reminded of just how many people I rely on to accomplish all the projects in my life.

What Can I Do?

After a long week on the road last week I had the opportunity to engage in conversations with many team members concerning the additional pressures of balancing our checkbooks and our work lives. I heard that the team clearly understands where our economy is as a nation.   I was encouraged by your support of our management team and especially our terrific Chairman.  It reminded me just how great it is to work with people, at all levels, who really understand our business and what we need to do to ensure we continue making this company the best it can be. 

Sheila Harrell Named Customer Service Executive of the Year

On February 10, Executive Director of the Customer Service Institute of America, Christine Churchill presented FedEx Customer Service Vice President Sheila Harrell with the 2008 Customer Service Executive of the Year award. Sheila was awarded the honor on November 17, 2008, but due to the busy holiday season and other commitments she was not able to attend the awards ceremony.  Sheila accepted the award in front of and on behalf of her team in a small gathering on the FedEx campus. About the CSIA

The Evolution of FedEx Office

A story about FedEx Office was just published in BusinessWeek.  I appreciate the interest in our company. We have a great story to tell when you consider the way we have evolved from Kinko's Copies into FedEx Office over the past 38 years to reflect and meet changes in customer needs and expectations and evolution of technology.