What Can Creativity Do...?

FedEx is well known for it's creativity and a variety of "industry firsts"....and many employees under estimate their ability to truly make a difference, think outside the box, and make an everlasting impact. A few years ago I was challenged with a project, and that was to find a way to increase our customer drop off points. One idea was to create a "slot" on the side of our FedEx vehicles where customers in major markets could drop off their overnight letters or courier pak envelopes in any of the literally hundreds of FedEx vehicles.