India Trade Mission - "It looks chaotic, but somehow everything works."

"This city needs a new coat of paint." "It looks chaotic, but somehow everything works." "The exterior of a building can be completely deceptive." These are just a few of the very insightful comments I overheard from some colleagues during the recent FedEx sponsored Trade Mission to India (November 9-14, 2008).

India Trade Mission: Introduction

The FedEx international marketing and customer experience organization was created a little over two years ago to put a stronger level of focus on the growth of our international business.  I moved to Memphis from Toronto (my previous job was President of FedEx Canada) to head up this new organization, and I have been on a wild and thrilling ride ever since.