Viva Las Vegas!

As the hybrids took a break from the road in Las Vegas before their final descent into California, I had the special opportunity to sit with station managers, Tom Enright and John to talk about how things were going in Las Vegas. Two mouths. One word. Busy.

Information Technology is a Universal Language

When I was approached to be a member of the IT team to implement the new FedEx Asia Pacific hub in Guangzhou, China, I didn’t know how to react.  In my 20 years at FedEx, I’ve always been involved with the IT systems that help our hubs operate.  I was a member of the team that successfully implemented two expansions of the Indianapolis hub, but implementing a hub in China?Our small core team, comprised of US and Asia Pacific IT team members was about to embark upon a mission-possible! 

FedEx Makes "Best Companies to Work for" List

Today FORTUNE announced its list of America’s 100 Best Companies to work for 2009, and I am very proud FedEx made the list for the 11th time in the past 12 years.  We are the largest company (in terms of number of employees) to make the cut, so it’s an even greater honor—after all, the bigger the company, the more challenging it is to manage for excellence.

What Can Creativity Do...?

FedEx is well known for it's creativity and a variety of "industry firsts"....and many employees under estimate their ability to truly make a difference, think outside the box, and make an everlasting impact. A few years ago I was challenged with a project, and that was to find a way to increase our customer drop off points. One idea was to create a "slot" on the side of our FedEx vehicles where customers in major markets could drop off their overnight letters or courier pak envelopes in any of the literally hundreds of FedEx vehicles.

The Journey of Finding Balance

This year is my 30th anniversary here at FedEx. The Company is 35 years old, so you can imagine I've seen, experienced and been through a lot of change. In that time I've been fortunate to grow my professional career to a point where today I serve as vice president of FedEx Customer Information Services customer service operations. I have had the opportunity to hold many different positions throughout the company which has given me the ability to grow and learn.